What is call center? Call center, or centre, is a centralized office used for receive and transmitting large volumes of requests in a form of support or inquiry by phone. The call center industry is also considered as one of the most common industries around the world, in which every country is known for their own call center industry.
One of the most popular and highly recognized call center industries in the world today is the Philippines' call center industry. This is because the Philippines is known today as the largest provider of call center services in the world market.
Philippine's Call Center Industry
The call center industry of the Philippines is known in the country as the largest contributor to the growth of the BPO or Business Process Outsource industry of the Philippines, almost 70% in market share. Part of the reason why the Philippines was chosen as the call center capital of the world is due to its less expensive operational and labor cost compared to other provider of call center services in the world market.
Evolution of Services
As the industry grows, so as the number of new Outsource Call Center services in the industry. From its initial services, the industry had introduced many new call center services which involve almost all types of customer relations services from as simple as Order Taking Services, reservation services, customer care, and travel services, to technical support, financial services, educational services, and many other business-to-business call center services.
According to industry experts, it was also because of the industry's services, such as Order Taking Service, that allowed the industry to grow and expand in the Philippine market as well as in the world market. It was also in this time that the call center industry was recognizes by the Philippine government as the Sunshine Industry of the Philippines due to its massive growth in only a decade.
Effects of Global Recession
When global recession had hit the world, the call center industry was the first industry in the Philippines that felt its effects. Because most of the industry's revenues are coming from the US, which was heavily affected by global recession, the call center industry had taken a major downturn which caused many call center companies and agencies to close down.
As global recession gradually receded in the market, the call center industry quickly rose up in the world market due to the number of foreign investors returning to the Philippines. Today, the Philippines is considered as the call center capital of the world due to its continuous growth in the world market. For more information visit to our site http://www.magellancallcenter.com/
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